Shipping Policy for Buck Masoe
At Buck Masoe, we strive to ensure your orders reach you in a timely manner. This Shipping Policy outlines the details of our shipping process, including processing times, delivery estimates, and related terms.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation. Business days exclude weekends and major holidays.
- If there are delays in processing your order (e.g., due to high demand or product availability issues), we will notify you via email as soon as possible.
2. Delivery Timeframe
- Once your order is shipped, the estimated delivery time is 6–12 business days, regardless of your location. This timeframe is an estimate and may vary based on factors beyond our control, such as customs processing (for international shipments), weather conditions, or carrier delays.
- You will receive a shipping confirmation email with a tracking number once your order leaves our warehouse. You can use this tracking number to monitor the progress of your delivery through the carrier’s website.
3. Shipping Costs
- Shipping costs are calculated based on the destination, package weight, and shipping method (where applicable). The exact shipping cost will be displayed at checkout before you complete your order.
- All shipping costs are quoted in USD (United States Dollars).
4. Shipping Restrictions
- We ship to most countries worldwide. However, there may be restrictions on shipping to certain locations due to local regulations or carrier limitations. If your location is unavailable for shipping, you will be notified during the checkout process.
- It is your responsibility to provide accurate and complete shipping information (including street address, city, postal code, and contact details). Incorrect or incomplete information may result in delivery delays or returned packages, for which we are not liable.
5. Lost or Damaged Packages
- If your package is marked as delivered but you have not received it, please check with your local carrier or neighbors first. If you still cannot locate it, contact our customer service team at [email protected] within 14 days of the estimated delivery date.
- For packages damaged during transit, please notify us at [email protected] within 7 days of delivery, including photos of the damage and packaging. We will assist in filing a claim with the carrier and arrange for a replacement or refund, as appropriate.
6. Contact Us
For questions about shipping, tracking, or delivery, please contact our customer service team at:
Last updated: August 20, 2025