Refund Policy for Buck Masoe
At Buck Masoe, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and procedures for requesting a refund, ensuring a transparent and straightforward process for our customers.
1. Eligibility for Refunds
A refund may be requested under the following circumstances:
- Unwanted Items: Items that are unworn, unwashed, undamaged, and in their original packaging with all tags attached, returned within 60 days of delivery.
- Defective or Damaged Items: Products received with manufacturing defects, damage, or that significantly differ from their description (e.g., wrong size, color, or style). Such items must be reported within 14 days of delivery, and evidence (e.g., photos) may be requested for verification.
- Cancelled Orders: If your order is cancelled by Buck Masoe (e.g., due to product unavailability or pricing errors), a full refund will be issued automatically.
2. Non-Refundable Items
The following are not eligible for refunds:
- Items returned after 60 days of delivery.
- Items that have been worn, washed, altered, or damaged by the customer.
- Final sale items (clearly marked as “Final Sale” at checkout).
- Shipping costs, unless the return is due to an error on our part (e.g., defective item, wrong shipment).
3. Refund Process
To request a refund, please follow these steps:
- Initiate the Request: Contact our customer service team at [email protected] with your order number, details of the item(s) to be returned, and the reason for the refund.
- Receive Return Instructions: We will provide you with a return authorization number and instructions on how to ship the item(s) back to us. Items returned without a return authorization may be rejected.
- Ship the Item(s): Send the item(s) back in their original packaging, including all tags and accessories. You are responsible for return shipping costs unless the refund is due to our error.
- Inspection and Approval: Once we receive the returned item(s), our team will inspect them to confirm they meet the refund eligibility criteria. This process typically takes 3–5 business days.
- Refund Issuance: If approved, a refund will be issued to your original payment method within 5–10 business days of inspection. The timing of the refund appearing in your account depends on your payment provider’s processing times.
4. Exchanges
If you wish to exchange an item (e.g., for a different size or color), please follow the refund process and place a new order for the desired item. We do not offer direct exchanges to ensure efficiency in processing.
5. Contact Us
For questions or assistance with refunds, please contact our customer service team at:
Last updated: August 20, 2025